Shipping & Delivery
We off free shipping over $50 in the USA. International shipping fees and delivery times vary depending on country.
We ship USPS First Class International. Buyers are responsible for any customs and import taxes that may apply.
Each order is provided with a tracking number. Most items arrive within 3-5 business days for domestic USA shipping.
Once your product has shipped, it usually takes 2 to 3 business days in the US.
You can track your package here with tracking number provided at time of order: https://tools.usps.com/go/TrackConfirm
You can enter in your tracking number online to get updates with scheduled delivery dates and times from the carrier. If you order has not arrived within 20 days from date or order, please contact your local post office and have them open a trace claim.
We are not responsible for delays due to customs or lost packages due to wrong addresses given at time of purchases or any stolen packages that may occur, we will not send out any replacements at our cost for these issues.
Once the package is in the carriers hands, it their responsibility to see that your package arrives efficiently and correctly.
Any orders after 5:00 pm EST will be processed the following day, any orders placed on the weekends will be processed the next business day, please allow 1-2 days for processing.
Can you change the shipping address to something else after the order is placed?
If you accidentally entered the wrong shipping address, please contact us asap at firstname.lastname@example.org and we can update your order.
If you added a wrong shipping address or need to change the address:
- please email email@example.com
- with your order references (your name, order # (e.g. #HP123456) or email address associated the order)
The address can be changed/corrected if we haven't shipped the items out yet. We mostly ship the items out the following day, so please inform us as soon as you can.
This has been an extraordinary year of unprecedented challenges given the COVID-19 pandemic — and the Postal Service is expecting significant increases in the volume of mail and packages.
USPS® Coronavirus Updates: Expected Delivery Changes:
USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.
I understand some of my mail delivery may be delayed? Why?
Postal Service Priority Mail® products and First-Class® packages may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic.
How will this affect delivery of Priority Mail?
Priority Mail's two-day and three-day service commitments will be extended to three days and four days, respectively. Customers will continue to receive improved product tracking and as much as $50 in free insurance.
Missing Mail Definition
Missing Mail is mail that has not been delivered by the expected delivery date. This applies to packages that are undelivered, lost, or late. If it has been lost, late or missing for 7 days or more, you can:
- Go to Find Missing Mail for additional information.
- Submit a Missing Mail search request at MissingMail.USPS.com.
- File a claim.
- Visit your local Post Office™ location for assistance in filling out a Missing Mail request.
- Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number for your local Consumer Affairs office regarding a Missing Mail request.
When will my letter carrier or mail arrive?
We do not have the ability to find out when a carrier or delivery person will arrive at a specific location. The volume of mail fluctuates daily; therefore, delivery times are not guaranteed. All deliveries should be made by 5:00 p.m. local time Monday through Saturday. Unusual circumstances (such as traffic, staffing fluctuations, severe weather, natural disaster, changes in carrier route, etc.) can cause deliveries to be made after this time.
The information above is provided by the USPS FAQ Page found here.